Refund policy

Refund & Return Policy

We want you to feel confident when purchasing from us. Below is a clear breakdown of our return and warranty conditions.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused and unworn

  • In its original packaging

  • Proof of purchase is required

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Shipping fees are non-refundable

  • We strongly recommend using a trackable shipping method

How to Start a Return

To initiate a return, please contact us at:
📧 info@brynyshop.com

If your return is approved, we will provide you with the return instructions.

Items sent back without first requesting a return will not be accepted.

Return Address

All approved returns must be shipped to:

OysterClamp Returns
Langestraat 155
8000 Bruges
Belgium

Lifetime Warranty – OysterClamp Only

The OysterClamp is covered by a lifetime warranty.

This warranty is valid only under the following circumstances:

  • The OysterClamp arrives damaged or broken

  • The OysterClamp breaks during normal use

  • The package is lost during shipping

If one of these situations occurs, we will offer a replacement or refund after verification.

Warranty Conditions

  • Applies only to the OysterClamp

  • Proof of purchase is required

  • Photo or video evidence may be requested

  • Does not cover:

    • Normal wear and tear

    • Cosmetic damage that does not affect functionality

    • Damage caused by misuse or improper handling

Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at info@oysterclamp.shop so we can evaluate the issue and resolve it properly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, plants, flowers)

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us before returning it.

Exchanges

The fastest way to get a different item is to:

  1. Return the original item (if eligible)

  2. Place a new order once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

Returned items must:

  • Be unused

  • In original packaging

  • Include proof of purchase

Return shipping remains the customer’s responsibility.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: up to 10 business days

If more than 15 business days have passed since approval, please contact us at info@brynyshop.com

Gift Bundle pre-order (Christmas 2026): special terms

These terms apply to orders of The Perfect Gift For That Oyster Lover (the Bryny gift bundle) placed during the pre-order, until 30 November 2026. For this product they replace the 30-Day Return Policy above. Your legal rights in your country, set out below, always apply.

The pre-order

  • You pay at checkout and get the pre-order price, lower than the price after the pre-order.
  • We ship every pre-order by 30 November 2026. Delivery then takes about 6 to 12 days; in the Christmas season it can take a little longer.
  • It arrives before Christmas. If your gift bundle doesn't arrive before 25 December 2026, you can ask for a full refund of your order.

No change-of-mind refunds

Because of the pre-order price and the giveaway, a gift bundle pre-order is final sale: we don't refund or take back a gift bundle because you changed your mind, except where the law in your country gives you that right (see your country below). Damaged, faulty, wrong, lost or late (after Christmas) orders are always covered.

Giveaway winners

Every gift bundle pre-order is entered into our giveaway. On 30 November 2026 we draw the winners as set out in the giveaway's official rules. Every winner gets a full refund of their order (including shipping) to the original payment method within 10 business days, and their gift bundle still ships for free.

United States

  • Change of mind: gift bundle pre-orders are final sale.
  • If we can't ship by 30 November: we'll email you before then with a new ship date, and you can cancel for a full, prompt refund. If you don't agree to the new date, or we can't give one, we cancel your order and refund you in full.
  • Damaged, faulty, wrong or lost: we replace it or refund you. The OysterClamp also keeps its lifetime warranty (see above).

United Kingdom

  • 14-day right to cancel: you can cancel your order at any time before it arrives, and within 14 days after the day you receive it, without giving a reason. Email us at info@brynyshop.com to cancel.
  • Send the gift bundle back within 14 days after telling us, unused and in its original packaging. Return postage is paid by you.
  • We refund the price and the original standard delivery charge within 14 days after we receive the bundle back (or proof that you sent it).
  • Faulty or not as described: you can reject it for a full refund within 30 days of delivery; after that we repair, replace or refund it.
  • Late: if we don't deliver by the date we agreed, you can cancel and get a full refund.

Australia

  • Change of mind: gift bundle pre-orders are final sale.
  • Your consumer guarantees (Australian Consumer Law) always apply: if the gift bundle has a major problem (for example it arrives damaged, doesn't work, or isn't what we described), you can choose a refund or a replacement; for a minor problem we repair or replace it.
  • Not delivered in the time we said: you can cancel and get a full refund.

European Union and other countries

The EU 14-day cooling-off period above applies to orders shipped in the European Union. In any other country, the consumer rights of that country apply.

How to ask

Email info@brynyshop.com with your order number. Refunds go to the original payment method within 10 business days of approval.